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What are your shipping terms and do you ship outside the US?
How can I find out the status of my order?
How long will it take my order to arrive?
Can you ship my order to a different address than mine?
What is your return policy?
What forms of payment do you accept?
How can I contact you if I have a question, issue, or special request?
Do I have to sign up or become a member to purchase items from your store?


What are your shipping terms and do you ship outside the US?
I will ship through USPS Priority Mail within the US. I am also happy to ship internationally through Global Priority Mail. (International customers please feel free to contact me for international shipping costs.) All items will be shipped within 2 business days from date of payment transaction. I can expedite shipping at the buyer's request and for an additional cost.

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How can I find out the status of my order?
You will be notified by email on the day your item is shipped and provided with a tracking number. If you have any questions please email me at hellomunji@gmail.com.

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How long will it take my order to arrive?
It depends on the carrier but if shipped within the US it should not take longer than 14 business days after receiving payment. International shipments may take longer, but again, shipping can be expedited upon request and for an additional cost.

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Can you ship my order to a different address than mine?
Absolutely, just let me know when you check out or send me an email at hellomunji@gmail.com before your order ships.

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What is your return policy?
Customer satisfaction is of utmost importance. If you're unhappy with your purchase, you may return the item no questions asked as long as the following criteria are met: [1] Please contact me at hellomunji@gmail.com to request a return. [2] The item is in the exact condition as it was when it left my premises (no damage or visible sign of wear). If I determine that the item was used, I reserve the right to deduct a 25% restocking fee or refuse the refund entirely. In the latter case I will ship the item back to you, and there won't be any further opportunity to request a refund for the same item. [3] It is your responsibility to insure the package or purchase delivery confirmation to make the package trackable on the way back to us. I won't be able to refund you for a lost package or damaged item. [4] Only the price of the purchased item will be refunded. Shipping costs are nonrefundable. [*] Your purchase is an acknowledgement of having read and agreed to these policies. I won't be able to make any exceptions. Thank you for understanding.

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What forms of payment do you accept?
We accept Paypal.

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How can I contact you if I have a question, issue, or special request?
You can reach me at hellomunji@gmail.com.

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Do I have to sign up or become a member to purchase items from your store?
No, you do not need to become a member of eCRATER to purchase products. If you have any questions, you can contact me at hellomunji@gmail.com.

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Last Updated: 7 Feb 2015 08:54:04 PST home  |  about  |  terms  |  contact
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